How is SE handling Hacked Accounts.

[Seig345]

I disagree that this automatically means the OP tried to buy gil, blanket statements like that are rarely ever a good idea to use in constructive discussion, but I also fail to see the issue people have with SE over this situation. Their responsibility for your account security stops at their servers that have your info on them.

If someone gets ahold of your username and password by any means other than hacking into SE's system, that's more or less on you. If anything, the fault lies with the 'hacker' in this example by choosing to commit the action in the first place, but if a website can have an embedded keylogger on it, it stands to reason it's possible to pair that info with the IP you connected to that site from, and spoof it when logging into your game account.

If SE's own security becomes compromised, then sure, it's on them. But until that announcement is made, I'd assume they have plenty of people phoning in for CS, and since they've already provided two different means of accessing a way to increase your account's security, hacked accounts aren't going to be bumped up the waiting list.

[Krimzin]

On a Side note, I will take partial responsibility for what has happened to me. I had a Security Token on my account from the moment you could attach one. In my stupidity, when all of the log in issues were happening and you had to type in your password 300 times, I got sick of typing in the security token... so I removed it. I honestly never even thought about it again once they patched, that's my own fault. A hard lesson to learn but needless to say there is a Security Token on my non playable SE Account now.

[Rhindas]

It's been said, but seriously, consider an authenticator. They're cheap, last ages, and are easy to use. Even if only for peace of mind, they pay for themselves. And at least the devs here actually do something about it. When FFXI was first inundated with RMT, the customer support team basically said "Deal with it." It wasn't until it became a widespread problem they acknowledged it, but they still blamed their user base till it became a mess and sites like Yahoo reported on it. I'm in no way condoning their slow response times, but at least be happy they're doing something about it. Because SE's customer service has a horrible track record with this kind of thing.

Consider using a browser with addons that can prevent scripts from running until you allow them, or block the advertisements entirely. Firefox can do both of those things. Some sites don't like it when you use AdBlocker but NoScript may be sufficient.


Additionally, NEVER EVER use the same password for your email and other secure programs. If you use the same password for everything, one compromised account means a multitude of compromised accounts. If you have a hard time remembering them (because I do), use a Notepad file or simply write them down. Most browsers can even remember them for you though I'm not a fan of that.

Also note most antivirus programs will have difficulty detecting they keyloggers. If you want a good free one, try Avast.

[Perzival]

In all honesty OP I'm not sympathetic with your plight at all due to the fact that pretty much everyone who's ever had an account hacked has gone to a malicious site with intent on buying in game currency.

Actually, it's the repeated use of the same password. Usually sites like Curse or PSN (used those examples because it actaully happened a few years ago) get hacked and their user list and passwords get distributed to the hacker community. So if you use the same email/username/password, they have a scripter just enter in all previously known combinations until they gain access.

So how about a little sympathy before you spread your hate.

[Morthis]

On a Side note, I will take partial responsibility for what has happened to me. I had a Security Token on my account from the moment you could attach one. In my stupidity, when all of the log in issues were happening and you had to type in your password 300 times, I got sick of typing in the security token... so I removed it. I honestly never even thought about it again once they patched, that's my own fault. A hard lesson to learn but needless to say there is a Security Token on my non playable SE Account now.

Partial responsibility? You should take full responsibility, it is your fault, plain and simple.

[Jovian]

Been hacked before so I feel your pain. Got an authenticated and haven't had issues since.

Good luck getting ur account back. On a side note what is the USA phone number. Their old number always rings a busy signal.

[Krimzin]

858-790-7529

[ZkInPhamouZ]

It almost feels like SE are dragging their feet on the hacking issues.

Authenticator... you don't use it, do you?
Even with key loggers, they will not know your Authenticator number.

Personally, I don't think they are dragging their feet, they have already provided counter measurement for Hacking, you just need to spend couple minutes or less to set one up.

[V1V1]

how not go get hacked a vivi edition

1. dont share password
2. don't go on gold seller sites

[neoreturn]

I have warned everyone one weeks ago after my account got hacked. How many people insult me at that time. If you don't use one time password, good luck. Hacker know your password and they will log on later when someone buy the Gil. Now you are the cheap labor help them earn Gil.