Quote Originally Posted by Bloodwillow View Post
I had this problem with SW:ToR when it first came out. No response, just closed.

Oh I let it rip .. I TORE into them when they sent out those surveys. If anyone gets one, LET THEM KNOW. Tell them their CS is utter crap. After a time it got better, not stellar ... but at least no more insta closing them out.

Even if a person has the same issue as 1k others, send a response. Don't close it.
Don't be an idiot about it though. You lose all credit as soon as you start saying their cs is crappy and they need to improve it. Anyone in customer service wants to know specifics, so yes, put in the survey why you think it is so terrible and use a neutral tone in your sentences. More people are bound to read it and understand that is why it is terrible, but as soon as you freak out, they are more likely to think you are just upset and taking it out on them. Happens to me at my job, but it doesn't help when they don't tell you what they didn't like.