I was able to end up talking to someone after I let my phone call them for 2hrs. The guy was helpful but he explained that he couldn't do anything over there about compromised accounts. I couldn't put a token on my account because I did not know the security questions(made this account when ffxi came out) I had 3 tickets open about getting the questions changed but it took my account getting jacked to actually call them. He said it would be like 7 days or something since they don't do that sort of thing inhouse in NA.