Well I have no key loggers on my account, a security token and my account has been hacked and suspended. zero luck getting a response from CS. So yes if you do have an account compromising issue you are screwed, buy a new copy of the game and restart... I was close to 50 too. That being said I have had issues with FFXI back in the day and they were quite quick and dealt with the problem. So maybe it will get better but it may be a good while before I even get to play again. I know there's a lot of resentment from all the goldseller spam but most of those spammers are hacked accounts, that's almost 1000 legitimate players that are unable to use their own accounts.