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  1. 09-14-2013 07:21 AM #1
    Helli
    Player
    Helli's Avatar
    Join Date
    Aug 2013
    Posts
    136
    Character
    Amelia Rose
    World
    Diabolos
    Main Class
    Thaumaturge Lv 37
    Square Enix has Customer Support?
    Really?

    Yeah that I don't believe.
    I think they have a box on the website called Customer Support. It is a black hole.
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  2. 09-14-2013 07:41 AM #2
    Sneakaboo
    Player
    Sneakaboo's Avatar
    Join Date
    Aug 2013
    Posts
    206
    Character
    Nishka Ciel
    World
    Omega
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by Helli View Post
    Square Enix has Customer Support?
    Really?

    Yeah that I don't believe.
    I think they have a box on the website called Customer Support. It is a black hole.
    Your ticket goes into their 'spam folder'.

    Anyway up to now it's by far the worst customer service, when I compare it to Blizzard/Trion/Frogster/EA.
    But I'm pretty sure some where a company will go above and beyond.
    That said I can't blame their support, I don't know how much work load the have.

    But truth be told any type of service is very lack lustre.
    This includes

    - Servers
    - Account management
    - Answering tickets
    - Communicating with their customers
    - Sending out codes
    - Paying them

    Everything seems just to be a complete pain to deal with.
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