Is the Customer service from SE really that bad? Honest question..

[Allfy]

Well woke up this morning to 3102 error, checked forums someone said to check and see if any new characters were on my account... sure enough an RMT name popped up on another server some "Zxv Zxv" obviously hacked... I live only a couple miles from the Squenix NA headquarters, or at least where their phone number is based. So called... been on hold for 1h11m now listening to: Dial Tone > all operators currently busy blah blah blah > dial tone > rinse repeat.

Yes its that bad, I'll post the NA phone number here so if you'd like to try calling feel free, but i'm warning it wont likely go well.

(858)-790-7529 (inb4 my post is edited or deleted to remove this number lol)

(310)-846-0400 - secondary number, not sure which is better if either

Email is in, no option for live support, over an hour on the phone... Good luck to anyone else trying :/