Quote Originally Posted by zenmetsu View Post
Welcome to hell mate. The emergency password is an option if you use the software token, or if you registered the hardware token sometime after Q2 of 2011 or whenever they implemented that feature. Unfortunately, you cannot unlink your token unless you call SE, and you cannot call SE because they do not answer their phones. They closed their support line 3 hours early today, probably because they only have one person working and he wanted to go home early for the weekend to play the damned game.


*edit* Their support line is back in service as of 15:12PDT
I only added the token when I got the CE edition of ARR and there was nothing at all about adding an emergency password. It just said that the token had been registered and I would need to use it everytime I log in. So, at the moment, I'm okay, but once my token dies on me then I'm going to have a big problem, only thing is I'm not sure I trust the software token enough to use it instead of the security token I got with CE...