Security Token issue: dead battery.

[Jessikia]

I've logged onto SE account management and my emergency password is not where it's stated to be. The only thing there is the serial number that I used to register the device. I've heard that the emergency password is 20 characters long whereas the serial number is only 10? I think. Where exactly can I get the emergency password if it's not showing on my account page?

[zenmetsu]

I've logged onto SE account management and my emergency password is not where it's stated to be. The only thing there is the serial number that I used to register the device. I've heard that the emergency password is 20 characters long whereas the serial number is only 10? I think. Where exactly can I get the emergency password if it's not showing on my account page?

Welcome to hell mate. The emergency password is an option if you use the software token, or if you registered the hardware token sometime after Q2 of 2011 or whenever they implemented that feature. Unfortunately, you cannot unlink your token unless you call SE, and you cannot call SE because they do not answer their phones. They closed their support line 3 hours early today, probably because they only have one person working and he wanted to go home early for the weekend to play the damned game.


*edit* Their support line is back in service as of 15:12PDT

[Jessikia]

Welcome to hell mate. The emergency password is an option if you use the software token, or if you registered the hardware token sometime after Q2 of 2011 or whenever they implemented that feature. Unfortunately, you cannot unlink your token unless you call SE, and you cannot call SE because they do not answer their phones. They closed their support line 3 hours early today, probably because they only have one person working and he wanted to go home early for the weekend to play the damned game.


*edit* Their support line is back in service as of 15:12PDT

I only added the token when I got the CE edition of ARR and there was nothing at all about adding an emergency password. It just said that the token had been registered and I would need to use it everytime I log in. So, at the moment, I'm okay, but once my token dies on me then I'm going to have a big problem, only thing is I'm not sure I trust the software token enough to use it instead of the security token I got with CE...