Yes, their customer service is a JOKE. I tried phone yesterday and was placed on hold for over 5 hours and then disconnected. This morning I elected to try the chat option while calling their phone support number at the same time. The queue on the chat client ticked down slowly, and after 2.5 hours I was number one in queue.. Then I was given some bullshit message that no agents were available to assist me.

Still on the phone 3 hours later.