Security Token issue: dead battery.

[Rurushan]

I have a similiar issue where my phones app reset on me. I never had an emergency password. I didn't know I had to make one. I guess I should have read that tiny little text at the bottom of the screen....You'd think something so important would be bigger....

How exactly does the phone app manage to reset itself on you? Like an earlier poster, I've had an authenticator for WoW for at least 5 years now with (so far) no signs of it dying on me, so I don't know what sort of grief I have to go through to get it replaced. I have a smartphone now though and I was going to just get the authenticator app on it for this game, but I had assumed there wouldn't be any problems with it. Can anyone elaborate common issues the phone app may have?

[Tyrant006]

How exactly does the phone app manage to reset itself on you? Like an earlier poster, I've had an authenticator for WoW for at least 5 years now with (so far) no signs of it dying on me, so I don't know what sort of grief I have to go through to get it replaced. I have a smartphone now though and I was going to just get the authenticator app on it for this game, but I had assumed there wouldn't be any problems with it. Can anyone elaborate common issues the phone app may have?

I can tell you that its true. My app reset itself and have to register again. But since I can't log in to my account to register again, I'm stuck. Reason why I can respond to you is because I'm still logged in lol. I already opened a ticket for this issue and now it's the waiting game.

[omgitslos]

I couldn't make a ticket, so hopefully I can just call CS and have them take care of it. :/