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  1. 09-13-2013 09:25 PM #1
    Rath
    Player
    Rath's Avatar
    Join Date
    Oct 2011
    Posts
    429
    Character
    Jagged Phoenix
    World
    Coeurl
    Main Class
    Goldsmith Lv 50
    Just be careful with your software token. Mine gives passwords that do not work anymore. It was working fine but has not since yesterday. Removal also fails. Will be on the phone with support as soon as it opens.
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  2. 09-13-2013 10:40 PM #2
    Ryamatsu
    Player
    Ryamatsu's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    61
    Character
    Ashelia Sturmwind
    World
    Mateus
    Main Class
    White Mage Lv 61
    Quote Originally Posted by Rath View Post
    Just be careful with your software token. Mine gives passwords that do not work anymore. It was working fine but has not since yesterday. Removal also fails. Will be on the phone with support as soon as it opens.
    Do you use the keychain or Phone App? Phone App has option to re-sync with the server so the passwords will hopefully clear up. Hard tokens... sorry might be in trouble there. Sad thing is once you remove it, it's gone forever. SE might give you a replacement for free, but I thought that was just for dead batteries.

    Good luck friend.
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  3. 09-14-2013 12:01 AM #3
    Rath
    Player
    Rath's Avatar
    Join Date
    Oct 2011
    Posts
    429
    Character
    Jagged Phoenix
    World
    Coeurl
    Main Class
    Goldsmith Lv 50
    Quote Originally Posted by Ryamatsu View Post
    Do you use the keychain or Phone App? Phone App has option to re-sync with the server so the passwords will hopefully clear up. Hard tokens... sorry might be in trouble there. Sad thing is once you remove it, it's gone forever. SE might give you a replacement for free, but I thought that was just for dead batteries.

    Good luck friend.
    Using the android app. Where is the resync option?
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