ALL relic quest progress lost...

[Protaneum]

Just did everything except killing Titan, wiped on him and some members left. Instead of leaving the instance I accidentally abandoned quest. I have never felt so sick from playing a game lol, it's my first day off in a while and I just instantly lost all passion to play. To give some context here's a great write-up. http://na.finalfantasyxiv.com/lodest...82/blog/83668/

Of the 15 steps, I was on step 14 and had already done step 15 (buying the 900 item). Went back to the guy and he literally starts you ALLLLLLL over. Don't even have the ifrit and garuda stones anymore since they are only key items in that particular part of the quest.
So sad.

[xxlunatiic]

Character name: Calliope Zera
Server: Hyperion
Main Class: SUMMONER lv 50
Time frame: Monday, Nov 11 approximately between 9:30am and 4:00pm
Was getting ready to do Garuda HM portion of quest.

Hopefully this gets fixed soon!

[Lariya]

Character: Khall'ell Steel'heart
World: Hyperion
Main Class: Paladin 50
Timeframe: September 15 2013, a little after 11pm EST. Shortly after exiting Garuda, the quest was gone and when I talked to the NPC it asked me to begin the quest anew. I had defeated Chimera, Hydra, and Hard mode Ifrit at the time. However this happened after trying and failing at Garuda.

Character Salloy Melar
World Diabolos
Main Class Bard 50
Timeframe 11/10/13 around 2-3 am EST

Same Happened to me Progressed all the way to Garuda HM Failed it. left the instance and afterward notice my quest was not listed anymore. went back to the NPC in Hrystmill and he gave me the starting quest again.

[Xetyline]

Greetings all,

I understand the frustration about this situation each one of you has experienced. I know a lot of you are still waiting for answers. At this time, we have not responded since we are still awaiting answers from those higher up as to what can be done. We currently do not have a resolution for anyone who has abandoned their quest or simply lost their quest progress. I know it's hard to hear that there is currently no resolution available, but I assure you that we want to help you as soon as possible!

In the meantime, there is going to be a "Letters from the Producer - Live!" session where Yoshi P will be answering questions from the fan base. We welcome you to check out the article, which has the details about this, located below:

http://na.finalfantasyxiv.com/lodest...bc3399670337c6

Also, someone had asked, "Why this thread is not in the 'Accepted Bugs' section?" The reason is that while it is something we are looking into, if we moved it there the players affected would no longer be able to post in it in order to add their information here. Rest assured that your voices do not go without being heard. We do see this thread every day and even if we may not post, we are always watching. We will be sure to keep you updated when we have more information for you all.

Thank you,
GM Xetyline

[alexaira]

i just finish aurum vale and all my relic progress was not there i spend to much time , gil and the madmans rod with the materia enchanced ,i kill chimera and every lost im frustrated and desapointed, time and sleep lost how can i recovered?

[jaesi]

Character Name: Jaesi Yow
World: Mateus
Class/Level: Whitemage lv.50
Area: After Hydra quest (relic Quest BUGGED)
Date and time: november 13th between 700pm-9pm

I was doing my relic quest after killing hydra, i talked to npc for relicquest and my quest reset to Enhanced Madmans whispering Rod, even though i still have my Unfinished Thyrus..

[Bramblyspam]

Time: Many days ago
Frequency: Once
World name: Balmung
Character name: Rannvi Leander
NPC name: Gerolt
Class/Level: Black Mage, 50
Party or solo: Solo
Area and coordinates: Hyrstmill
Steps:
1. I was doing the "a relic reborn" quest and got to the point of first talking to Gerolt.
2. I believe Gerolt told me to go pick up the relic (from what I read online he should have sent me to u'ghamaro mines), but I skipped over the reading so I'm not sure exactly what he said.
3. After talking to Gerolt, the quest vanished. I have no next step to take, and the quest doesn't appear in my journal, either as completed or current. I would have abandoned and restarted the quest, but there is no quest for me to abandon.
4. I have retraced my steps, going to waking sands, Rowena and Gerolt. I can't pick up the quest at any of these places. I have also gone to the place where I'm supposed to pick up the relic, but there's nothing there for me.

EDIT: Problem taken care of. I thought I had finished my lvl 50 job quest but I hadn't. Everything is fine now.

[gazzard]

World - Excalibur
Time - 11am
Date - 17/11/13
Char - Creepy kitty
Relic - War

Like most people that posted, i killed titan last night & handed in the 3 key items to which i was notified i needed the oil to get the relic. I logged off for the night & when i logged in this morning my quest was gone. i realized this just after farming several hours in dungeons to get the tomes for the oil =/

[aray0002]

Greetings all,

I understand the frustration about this situation each one of you has experienced. We will be sure to keep you updated when we have more information for you all.
Thank you,
GM Xetyline

You could have kept you comment to read the edit version above. With that being said. It appears more players are accidentally abandoning the quest when they are trying to leave a " instance / dungeon " only after they exit.. they realize what they did.
To those.. Tuff Luck.

But You Mr. Mod know that there is an actual BUG and NOTHING is being done about it. I cant imagine I or anyone would want to experience doing this .. the Longest Quest in ARR over again with even 1% chance of losing progress. Do better than sugar coating this issue. Subscribers Money is on the line.

[Jazper]

Character: Jazper Pendragon
World: Faerie
Main Class: DRG 50
Timeframe: 11/17/2013 - between 6pm - 8pm PST.

Finally defeated Titan HM last night. When I went to Gerolt (Relic NPC) to complete the quest for Gae Bolg, I saw a quest icon over his head which made me worried. I spoke to him and he gave me the Relic Reborn quest which I have been working so hard on for the past few weeks.. I even purchased the Radz-at-Han Oil already to get my DRG Relic Weapon. Now I have to do it all over again. I am extremely frustrated since all the work was for nothing. I contacted SE Support and this is all they could tell me:

Thank you for taking the time to alert us to abandoning a quest, and erasing the progress you made towards its completion. Any loss of progress is a frustrating experience, since that involves not just gil, but time and effort that has been lost. At the current time, the GMs are unable to restore quest progress; however, due to reports like this, we are currently looking into how we may be able to assist with these issues. We apologize for the inconvenience and that we do not have an immediate resolution that you can offer you. If you feel that the abandoning of the quest was due to a game error and not an accidental choice, please report it through the forums (http://forum.square-enix.com/ffxiv/forum.php) so we can track the progress of the report. Thank you again for your patience and understanding.

Final Fantasy XIV Support Team

Problem is, I don't understand and I am NOT going to be patient about this KNOWN issue. How can a quest just disappear when we PAY for things like this NOT to happen.