Completely Ignored by SE Staff

[srrsmr8586]

I have submitted multiple inquiries regarding one incident and I have been redirected, ignored and prevented from further inquiries by your staff. I am absolutely fed up with being treated like I am some pauper, begging for assistance. My issue will be addressed on this thread or I will take my business elsewhere. I submitted a ticket to the in-game staff regarding a bug. To read into the content of this ticket please reference ticket number 2730105. The ticket's content read as follows:

"
Firstly, please explain what is meant by 'Zone'. Am I required to input what zone I, myself, am currently in (NA)? Does this refer to my character's current position in-game? This field is extremely ambiguous. Secondly, 'The Keeper's Hymn' item is not working correctly or is mislabeled. The text currently states:

"When sung, invokes the hand of Althyk, turning back time and resetting any previous physical bonus."

Please note the use of the word, "any", in the sentence above. This implies, however vaguely, that the item will reset any bonus points currently alloted on your character. I used this item while playing as a Thaumaturge. I wanted the stat bonus points reset for my Arcanist. I was sure, given the text pasted above, that the bonus point reset would apply to all classes. Unfortunately, since the item was poorly described, I received a reset for a class that did not need any points reset. Please adjust, in whatever way you see fit, the points on my Thaumaturge and reset the bonus points for my Arcanist. Thank you for your cooperation. In the future, please correct the item description for 'The Keeper's Hymn'.
"

I was asked to submit the information given about to the forum, which I did under Thread Title 'Keeper's Hymn Item not Working Correctly'. I was informed, after waiting four days for a reply, that my information was incomplete and a second thread was required of me in order to fill in the missing details. I then created a second thread with the same name as the first. The content of the second thread is as follows:

"
Thread Title:
Keeper's Hymn Item not Working Correctly

ISP:
Time Warner Cable

Type of Internet Connection:
Cable Internet

Internet Connection Speed:
DL - 20Mbps, UL - 2Mbps

Date & Time:
Friday, September 6th (09/06/13). Approx. 6:30 PM EDT.

Frequency:
Once

Character Name:
Greyish Splendiferous

Race:
Miqo'te (Female)

World:
Sargatanas

Class/Level:
Thaumaturge, Approx. level 20

Area and Coordinates:
Limsa Lominsa, near the 'Aft Castle' warp point.

Party or Solo:
Solo

NPC Name:
None

Monster Name:
None

Item Name:
The Keeper's Hymn

In-Game Time:
Not known (not relevant)

Steps:
'The Keeper's Hymn' item is not working correctly or is mislabeled. The text currently states:

"When sung, invokes the hand of Althyk, turning back time and resetting any previous physical bonus."

Please note the use of the word, "any", in the sentence above. This implies that the item will reset any bonus points currently alloted on your character. I used this item while playing as a Thaumaturge. I wanted the stat bonus points reset for my Arcanist. I was sure, given the text pasted above, that the bonus point reset would apply to all classes. Unfortunately, since the item was poorly described, I received a reset for a class that did not need any points reset. Please adjust, in whatever way you see fit, the points on my Thaumaturge and reset the bonus points for my Arcanist. Thank you for your cooperation. In the future, please correct the item description for 'The Keeper's Hymn' to more accurately reflect the item's function. Please let me know if any additional information is needed from my end and thank you for the assistance.

Edit: Added approximate time of the incident.
"

A Moderator of the forum informed me of the following:

"
Thank you for posting your concerns about the Keeper's Hymn. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!
"

Not only was my issue not resolved, it was not even acknowledged. In fact, the questions I posed regarding the issue were purposely not addressed. The Moderator also locked the thread, ensuring that I could not inquire on the status of my actual request. This is unacceptable. I asked for a response regarding my specific circumstance; not regarding the bug's progress. I require an answer for my question below (please read the ticket content above for full context):

"Please adjust, in whatever way you see fit, the points on my Thaumaturge and reset the bonus points for my Arcanist. Thank you for your cooperation."

If this is not the correct area to send this complaint, please forward it to the correct team, as I have run out of options for reporting this to your 'customer service'. I am extremely unsatisfied with the level of service I have received thus far and I expect an answer to my legitimate complaint shortly.

Thank you for your assistance and please let me know if you require any additional information.

Edit: Addition of Moderator locking the second thread.