So today I received my option to change my name and I got an error when I picked my name which is not taken btw. So I call support and apparently you cannot change your name until the server is unlocked. So I'm stuck unable to play the game until my server is unlocked, which could be a long time since It's Excalibur which has been locked since day 1 except for a few times immediately after maintenance.

Words cannot express my anger at this situation which was caused by SE not specifying how they go about name changes and they need to fix this asap.