compromised account

[veveaucent]

I'm going on 6 days no e-mail or response for SE

[Cazz]

dear SE,
ticket number: 2783140
please help me with the rollback and don't just ignore my ticket without any email reply, thanks!
i have no alternatives but to post here on the forums hoping that some mod can help me, all my tickets are being ignored!

Ticket number 2784957
No answer too

I put in am ticket for rollback 4 days ago and they have not responded yet either. I'm losing hope I really want to play . Im able to login to the game too but no point playing if I'll lose progress from rollback right? Stupid I have to wait this long just for some lost Gil why can't they send it to my mail so I can at least play while I wait for rollback...

Same case for me.
The only thing I lost are Gils...
more than a full week I wait and nothing happened....
Send Gils back by mail (or a GM give maybe) would be a GREAT evolution in ticket process...

The only thing they should do is allowing GM to have access to History, so GM can see how many gils we had before compromised account...

I start really fed up with this waiting time no playing my main char with friends.

And because the only thing missing is Gils, I think I will soon cancel this damn Rollback Ticket and do missions to have gils .... (probably quicker..)

[Arriverderci]

this is why you should get security tokens

Theys don't work because they bypass it somehow.
I'm on PS3 with the token so I mean I hope I'm safe if not, goodbye to this game.
Also there is no word for Rollbacks right now...

[Fooju]

Theys don't work because they bypass it somehow.
I'm on PS3 with the token so I mean I hope I'm safe if not, goodbye to this game.
Also there is no word for Rollbacks right now...

No one is bypassing security tokens.

If someone claims they have been "hacked" and they had a security token then either they are lying or someone used their phone / Authenticator with their password.

[Neviskio]

No one is bypassing security tokens.

If someone claims they have been "hacked" and they had a security token then either they are lying or someone used their phone / Authenticator with their password.

http://en.wikipedia.org/wiki/Man-in-the-middle_attack

You are a bit mistaken, authenticators are another layer of defense, but they can be bypassed and happens. My bank uses the authenticator, and it has happened to people to get money stolen from russia/china/other side of the world even though they had an authenticator because of that type of attack. It is definitely harder and rare but it happens.

[Fooju]

http://en.wikipedia.org/wiki/Man-in-the-middle_attack

You are a bit mistaken, authenticators are another layer of defense, but they can be bypassed and happens. My bank uses the authenticator, and it has happened to people to get money stolen from russia/china/other side of the world even though they had an authenticator because of that type of attack. It is definitely harder and rare but it happens.

I'm not mistaken... In respect of ffxiv, no one is bypassing the tokens.

If someone is gaining access to encryption keys then that is a different matter entirely.

[Arriverderci]

We need a Pin Code.
You know like in a lot of MMO's they tell you to make a Pin Code
when you are about to start a character. Ranges 4 to 6 keys. Annoying feature but it helps, a lot.

[ito0403]

hi SE,

you removed me from your chat support 20 minutes ago after I asked for an ETA

i have waited for 2 weeks
not 2 days

it's only fair for us to know how long this will take? time is money.

if you don't have a fix, say so.