Oh I am.just as frustrated. I just don't rage on the Devs like a lot of players do. (Not saying you are)

I imagine their team is very small at the moment. You have to admit, they did not expect the numbers to be anywhere what they are. So now a team designed to deal with a handful.of servers is now being stretched to cover even more, and the players are nearly double what they thought they got so its double the tickets being sent in.

I can only theorize this seeing as I don't work for SE. I could be dead wrong. I "Think" that they probably are hiring more people to combat the influx in players. But that all takes time and while it has been three weeks, in dev time it has been hardly any time at all. It takes a lot of manpower to make the changes players are demanding.