We've tried everything more than once. Finally after three consecutive evenings on the phone with the alienware tech he sent me an email with the following reasons for this issue and the reason it can't be fixed:

It’s a combination of features that cause this issue:

1) Directx 11 (Originally release with windows 7)

2) Final Fantasy XIV(Previous versions of the series doesn’t report an issue like this one)

3) HD 6000 card(AMD/Raedeon/ATi)series & NVidia 500 card series(The game doesn’t synchronized with optimums -Nvidia’s technology- )

So at this point I'm not sure where the fix should come from, but it looks like maybe ffxiv could do something about the synchronization issue. If anyone else has any other ideas please share them