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  1. #14
    Player
    SionDurant's Avatar
    Join Date
    Mar 2011
    Posts
    356
    Character
    Zohar Lumani
    World
    Excalibur
    Main Class
    Lancer Lv 90
    So, I just want to let you all know, I have a very nice ISP or rather I'm lucky and have nice support people and one of them plays FFXIV. He too uses the same service and has no issues. But just to give a little education

    When you run a Traceroute, the First 6-7 results are your ISP's network that you're using (in this phase I have perfect stats)

    The next set of results (after the first IP address change) are documentation of the changeover between your ISP and the outbound service it's trying to reach. When I see " 11 104 ms 101 ms 101 ms te0-4-0-17.ccr21.dfw03.atlas.cogentco.com" this is where my test gets depressing. So on the next set, it's the service you're dealing with IE Final Fantasy XIV

    Anything between 50-200 is playable MS. But the thing you should be looking for are Timeouts, and if your ISP or the travel route both have 0 time outs and are within reasonable scores, it's the service (FFXIV).

    On EVERY tracert I run, FFXIV has major time outs (see below)

    18 * * * Request timed out.

    Don't let SE fool you, it most certainly IS their service that's the issue. This person who's been helping me is Tier 2, and says Brighthouse and Road Runner have no throttling issues with SE, and would be happy to help me, but all of the tracerts (30 we ran) returned results stating the service and enroute to FFXIV was fine. SE is deceiving you.
    (3)
    Last edited by SionDurant; 09-16-2013 at 01:26 AM.