Greetings Rnova!

Please remember that for security reasons, you must never publish your account information including your user name. I edited this out for you and moved your thread to the Support forums. However, the best way for you to get assistance with this is to contact the Support Center. Please visit http://support.na.square-enix.com/index.php and choose FINAL FANTASY XIV for some more troubleshooting help and advice. I hope that you will be able to resolve this soon!