While a NPC is talking during a cut scene it is possible to mash on the controller's buttons and access the message window's typing field.

If the user is able to put the focus on the type field when the NPC is asking you a question. (During some cut scenes it asks you decide something) The user will not be able to answer the question because the focus is on the chat window... but the user cannot chat either... he/she can type and use tab to pull up the universal translator but there is no way to send message, enter/send does not function.

The game is in some limbo state at this point. There is no way to get out of this bug. User must shut down the machine by powering down. Pulling the internet cable only disconnects the PlayStation from being online which it has an error for but the game itself has no error message for this. The game will remain in this state and await user's decision for the cut scene which they cannot enter.