They're complaining about the NA times. Servers went down at 5pm PST (or 8PM for east coast). Which is when everyone gets home from work/after-school activities/dinner etc and is our prime time.

I also agree with the split maintenance times. It really is the way to go for international games. Have NA's servers drop in the early morning hours instead. Would only work if they have different teams working on it though, if there's just one group, I'd feel crummy making them work 10-12 hour days.