Keeper's Hymn Item not Working Correctly

[srrsmr8586]

Thread Title:
Keeper's Hymn Item not Working Correctly

ISP:
Time Warner Cable

Type of Internet Connection:
Cable Internet

Internet Connection Speed:
DL - 20Mbps, UL - 2Mbps

Date & Time:
Friday, September 6th (09/06/13). Approx. 6:30 PM EDT.

Frequency:
Once

Character Name:
Greyish Splendiferous

Race:
Miqo'te (Female)

World:
Sargatanas

Class/Level:
Thaumaturge, Approx. level 20

Area and Coordinates:
Limsa Lominsa, near the 'Aft Castle' warp point.

Party or Solo:
Solo

NPC Name:
None

Monster Name:
None

Item Name:
The Keeper's Hymn

In-Game Time:
Not known (not relevant)

Steps:
'The Keeper's Hymn' item is not working correctly or is mislabeled. The text currently states:

"When sung, invokes the hand of Althyk, turning back time and resetting any previous physical bonus."

Please note the use of the word, "any", in the sentence above. This implies that the item will reset any bonus points currently alloted on your character. I used this item while playing as a Thaumaturge. I wanted the stat bonus points reset for my Arcanist. I was sure, given the text pasted above, that the bonus point reset would apply to all classes. Unfortunately, since the item was poorly described, I received a reset for a class that did not need any points reset. Please adjust, in whatever way you see fit, the points on my Thaumaturge and reset the bonus points for my Arcanist. Thank you for your cooperation. In the future, please correct the item description for 'The Keeper's Hymn' to more accurately reflect the item's function. Please let me know if any additional information is needed from my end and thank you for the assistance.

Edit: Added approximate time of the incident.

[Aesthphron]

Thank you for posting your concerns about the Keeper's Hymn. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!