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  1. #1
    Player
    Eltreum's Avatar
    Join Date
    Aug 2013
    Posts
    11
    Character
    Eltreum Fjnel
    World
    Sargatanas
    Main Class
    Paladin Lv 100

    Game Crashes when changing zones "An Unexpected Error has occurred"

    Time: Whenever I change zones
    Frequency: about 40% of the time, sometimes as low as 10% of the time.
    World name: Ultros
    Character name: Eltreum Fjnel
    NPC name: -
    Monster name: -
    Class/Level: Dragoon level 50
    Party or solo: Solo
    In-game time: -
    Area and coordinates: From Ul'dah to Limsa Lominsa, from Limsa Lominsa to Nothern Thanalan and many other teleport areas
    Steps:
    1. Using the Teleport to go somewhere
    2. Walking across the Blue Dotted Gates to another area
    3. When the game is loading it crashes with a stopped working message or just unexpected failure.


    PC Specs
    -=-=-=-=- System Information -=-=-=-=-
    Intel Core i5 3550
    8gb of Corsair Ram
    2 terabytes Seagate HD
    AMD ATI Radeon 7850 with Catalyst 13.10
    Windows 7 64bits (all updated)
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


    Browser Information
    - Name and version of the browser currently in-use: Chrome 29.0.1547.66 m
    - Internet Explorer Version: 10.0.9200.16660



    and this is the error information from one of the crashes:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: ffxiv.exe
    Application Version: 1.0.0.0
    Application Timestamp: 522639d7
    Fault Module Name: ffxiv.exe
    Fault Module Version: 1.0.0.0
    Fault Module Timestamp: 522639d7
    Exception Code: c0000005
    Exception Offset: 000e6536
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    (0)

  2. #2
    Moderator Aesthphron's Avatar
    Join Date
    Sep 2013
    Posts
    320
    Thank you for posting your concerns about teleport crashes. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!
    (1)