Please help me.....problem with windows 8

[Seeryous]

So i bought this laptop so that i could play ffxiv with my wife. It comes in the mail yesterday and i unbox it and get super excited....i update windows and install ffxiv. I update ffxiv and log in. When it shows me the play button i click it and it goes to a small black box and says ffxiv has stopped working, please close the program and windows will tell you if a solution is available.


I have no idea what to do i have tried uninstalling and reinstalling, restarting the computer all kinds of things. Also this is an ibuypower laptop so its not a low end machine. Please help me i want to play with my wife and this is feeling like a huge waste of money if i cant play ffxiv on it.

[Seeryous]

can someone help me please?

[Mattatron]

Can you post the dxdiag info?

[Marishi-Ten]

Are you able to view any crash log data? The reason for the crash is hard to determine. It's possible that a driver on your machine is conflicting with the client (GPU, ActiveX controller, Bloatware that came with the machine i.e FANCY GUI's on ASUS machines).

Try to uninstall your GPU drivers and reload. If this doesn't correct the issue, make sure OpenGL and ActiveX are updated (you may want to uninstall and reinstall them to be safe).

If issues still persist, you may need to contact the OEM of the laptop for support.

[Seeryous]

System Information
------------------
Time of this report: 9/11/2013, 18:50:48
Machine name: DRACMOBILE
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)
Language: English (Regional Setting: English)
System Manufacturer: MSI_NB
System Model: GT60 2OC/2OD
BIOS: BIOS Date: 06/17/13 14:47:40 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8080MB RAM
Page File: 2052MB used, 10635MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Microsoft Basic Display Adapter
Manufacturer: (Standard display types)
Chip type: Intel(R) HSW Mobile/Desktop Gra
DAC type: óî
Device Type: Display-Only Device
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_10E81462&REV_06
Display Memory: 6779 MB
Dedicated Memory: 2995 MB
Shared Memory: 3784 MB
Current Mode: 1920 x 1080 (32 bit) (64Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD0259
Native Mode: 1920 x 1080(p) (59.934Hz)
Output Type: Other
Driver Name:
Driver File Version: ()
Driver Version: 6.2.9200.16384
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71AF4-43CC-11CF-B023-F003ADC2CB35}
Vendor ID: 0x10DE
Device ID: 0x11E0
SubSys ID: 0x10E81462
Revision ID: 0x00A1
Driver Strong Name: display.inf:10809047d4324726:MSBDA:6.2.9200.16384ci\cc_0300
Rank Of Driver: 00FB2006











Thats my Dxdiag info, couldnt find a attach button,


Marishi im not exactly sure how to do any of those things... Is there a way to view a crash log in windows 8? I'll look now but it doesnt give me one.

Also how do i make sure opengl and activex are updated?

[Seeryous]

found the event log this is what the error for ffxiv says



Log Name: Application
Source: Application Error
Date: 9/11/2013 6:48:18 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DracMobile
Description:
Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x522639d7
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x522639d7
Exception code: 0xc0000005
Fault offset: 0x00782985
Faulting process id: 0x145c
Faulting application start time: 0x01ceaf41014a9722
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Report Id: 3fc8ba0f-1b34-11e3-be76-0c84dc03b538
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-09-11T22:48:18.000000000Z" />
<EventRecordID>914</EventRecordID>
<Channel>Application</Channel>
<Computer>DracMobile</Computer>
<Security />
</System>
<EventData>
<Data>ffxiv.exe</Data>
<Data>1.0.0.0</Data>
<Data>522639d7</Data>
<Data>ffxiv.exe</Data>
<Data>1.0.0.0</Data>
<Data>522639d7</Data>
<Data>c0000005</Data>
<Data>00782985</Data>
<Data>145c</Data>
<Data>01ceaf41014a9722</Data>
<Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe</Data>
<Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe</Data>
<Data>3fc8ba0f-1b34-11e3-be76-0c84dc03b538</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

[Mattatron]

Something looks weird with the display device. What video card do you have? It looks like some kind of integrated card.

[Revoked]

I am playing on windows 8 with a laptop so it is not an inherent windows 8 issue. Initially windows blocked mine, so you might want to check your firewall as as well as the built-in windows one. You might also want to go into the events viewer and view critical events. Right click the lower left hand corner of the screen and it will bring up a menu where you can click events viewer. That should tell you what is failing.

I sometimes get a driver kernel error for my nvdia when playing that gives me the same 'ffxiv has stopped working' message, but it is rare enough that the game is playable.
whoops, posted after you had obviously done these things. Nvm lol.

[Marishi-Ten]

That's what I saw as well:

Card name: Microsoft Basic Display Adapter
Monitor Name: Generic PnP Monitor
Driver Name:
Driver File Version: ()

Seems like you're missing the drivers for your video card. Try downloading the drivers you're missing on your machine. You can find the list of available drivers on MSI's support page:

http://www.msi.com/product/nb/GT60-2OD.html#overview

In my previous post, I meant ActiveX. I apologize. Was multi tasking work with typing a response. Haha

[tuanming]

Try updating your Direct X9.

http://www.microsoft.com/en-us/downl...ils.aspx?id=35