PS3 system freezes on "Log out"/"Exit Game"

[FlashMedallion]

The last four times I have gone to log out this happens. Screen is frozen on the black loading screen with the loading wheel in the corner, that is not moving.

XMB Menu is not available, I have to hard reset every time.

[Unsilent]

I've had the same problem. From the loader it appears impossible to exit the game without resetting the system. Pressing the PS3 button on the controller results in a big red sign in the top right corner.

[AlphaFEAR]

This has been a problem with the last few MMO's I've played at start. The client is somehow glitching when using the 'older' PS3 hardware even when coding attempts to deal with it by 'dry-running' and hypothesizing maximum memory usage by the client. The PS3's are so far outclassed by the PC's of today - hell, even last years stock models - that a lot of issues are created, to specifically deal with the PS3's limitations. Why are the area's so small? Because of the memory size of the PS3. The PC's could've loaded up the entire Uldah city-state, and had plenty to spare; but due to PS3's being tied in, they are forced to deal with our limitations.

So, your client failed; imho, it's likely a trash-collection issue. Try limiting what you do at the same time - I wish we could mute channels, disable 'pets' from being shown on users, and optimize the game experience in general. I cannot wait for the PS4 to come out, so I can play this game properly; although I'm kidding myself. SE would never move to PS4, and abandon the market of PS3's. So, for the next long while, we should be accustomed with the PS3's being the 'lowest common denominator' when it comes to processing power.

I'm pretty sure that we're at the bottom of their list; they're likely aware of the problem, as every launch has been like this. At least you're getting the issue on log-out. I was getting it every 10-30 minutes for months in Defiance.

[HEC]

The last four times I have gone to log out this happens. Screen is frozen on the black loading screen with the loading wheel in the corner, that is not moving.

XMB Menu is not available, I have to hard reset every time.

How long have you played / have been in the game without restarting the PS3? There was (still is?) a memory leak bug which cause the PS3 to freeze / reboot after playing fo a prolonged period of time (circa 8 - 10+ hours). That seems what happens to you by that description.

I've had the same problem. From the loader it appears impossible to exit the game without resetting the system. Pressing the PS3 button on the controller results in a big red sign in the top right corner.

You can indeed leave the game from loader however you need to use the long press / hold of the PS button as the short press is not allowed there (the same like in PS Store and so on).

[Elrisivana]

Thank you for submitting your report about your PS3 freezing when you attempt to log off. We appreciate that you have taken time out of your day and away from playing FINAL FANTASY XIV: A Realm Reborn to let us know about this trouble so we can improve the experience of playing the game.

While we do appreciate that you have brought our attention to the trouble you experienced, the amount of information provided is insufficient for us to conduct an investigation into the cause of the trouble and how we can resolve it. To help provide some insight into the information we find valuable for looking into and resolving these errors, you can go to the Welcome to the "In-Game Bugs" Forum! (READ THIS FIRST) to find out what information we do need and why that information is important. There is also a template that we provide for reporting errors found when playing the game on PS3: PS3 errors. We are certainly not going to require strict adherence to the templates, but they do help show the information we find important for those reports in an easy to fill out format. As long as the information is provided, however, feel free to use the format that feels most comfortable and informative to you.

In the specific case outlined in your post, your PS3 model name would be needed for getting this bug accepted.

We are looking forward to getting more information from you so we can look into this error and try to resolve it. Thank you for taking the time to provide more information about this error, and thank you for playing FINAL FANTASY XIV: A Realm Reborn.