so halfway throughout the first month of this games release, there was an accident and i was unable to play until today

Now, i upgraded to the limited edition version, and the items only appeared on my character from before, but i wanted to start out new

finally found a delivery moogle and those items arent in the mail, but they are on my old characters mail (presumably, i didnt go check but i did not have mail when i had to stop playing)

is it just a delay and those items will soon be delivered?