Please Development Team/engineer response(Large number of players disappear roles)

[wayner]

Please Development Team / engineer response

After the last Server Maintenance

There are no small player character / gil / items disappear

I would like to say one thing, which is almost the majority are not hacking

Because the game when, Items just disappear during map change, whenever I change map, somethings in my inventory disappear.

At first, a few of my accessories, include those is equipped, disappear. During that moment I didn't take serious care about it but then it just getting worst. All my Shard and Crystal and Gil just vanished, all become zero, after that my Soul Crystal gone as well.
((yea, is really Soul Crystal))

Character name: wayner chong
World:Tiamat
Class/Level:dragon/50lv

http://www.twitch.tv/wayneyiu/b/457712924




now my role Error 1016 (unable to read role information)
Other roles are normal


Please Development Team / engineer out responses
* (customer service staff did not help)



There I found the problem existed before ffxiv newborn
Evidence:

[ZohnoReecho]

This is a serious issue. I hope it gets addressed soon.

[wayner]

This is a serious issue. I hope it gets addressed soon.

Game days have been consumed
The most important is
Over the past one week can not play games
I lost a lot of income opportunities gil (I am a production players)

Not to mention my gil all but disappeared

[wayner]

And I can not understand
Why administrators should lose the title role / gil / item
Have shifted to "not a bug report"
Do not tell us victimized players said : was hacking your account

Because
Our role / gil / project is completely gone in the game

[Merciless]

I can confirm this issue has happened to me once already and just an hour or so ago to my friend. It was only one or two pieces of jewelry that disappeared from my armory chest. I went to switch jobs and there was missing gear. I don't know when it happened and I don't remember what the gear was but I know I didn't sell or get ride of it myself.

If it just happened once to me I could understand that maybe I accidentally sold something but that it also happened to my friend with his main job I know he wouldn't have sold any of that gear.

We are both on Exodus, I play on PC and he is on PS3.

[wayner]

I can confirm this issue has happened to me once already and just an hour or so ago to my friend. It was only one or two pieces of jewelry that disappeared from my armory chest. I went to switch jobs and there was missing gear. I don't know when it happened and I don't remember what the gear was but I know I didn't sell or get ride of it myself.

If it just happened once to me I could understand that maybe I accidentally sold something but that it also happened to my friend with his main job I know he wouldn't have sold any of that gear.

We are both on Exodus, I play on PC and he is on PS3.

So you might want to take note of friends
Because disappeared began to increase chance of equipment
Finally, after the conversion map will disappear all gil
Will occur after 1016

[Elrisivana]

I am very sorry to hear about your lost gil and items. Issues where players have lost their gil have been brought to our attention. We are currently looking into the matter, but in the meantime I encourage you place a Support Center ticket and to look over our suggestions for Improving the Security of Your Account.