Results 1 to 3 of 3
  1. #1
    Player
    Blazzee's Avatar
    Join Date
    Sep 2013
    Posts
    1
    Character
    Blazze Eternal
    World
    Leviathan
    Main Class
    Marauder Lv 19

    2 Weeks and still no response to my Support Ticket

    I submitted an email ticket the day this game was released. I purchased my game from Gamestop, and included was an 18 digit pre-order code. I went to the website to convert it to a 24 digit code (as directed by your faq page) and it gave me an RAAE code, which is for Europe, not North America.

    I have waited patiently, but am out of options. I am unable to contact customer support directly due to their hours of operation which are the same as mine.

    Why don't you answer your email support tickets? It's been well over the 48 hour response time promised in your automated message. What other option do I have?

    Note: I submitted a second ticket last week when I heard they were deleting all old tickets. Both still say "In Progress".
    (0)

  2. #2
    Player
    MidnightSky's Avatar
    Join Date
    Aug 2013
    Posts
    23
    Character
    Midnight Phantom
    World
    Hyperion
    Main Class
    Conjurer Lv 43
    This happened to mine too. It's been about 2 weeks too.
    (0)

  3. #3
    Player
    djrdo's Avatar
    Join Date
    Aug 2013
    Posts
    68
    Character
    Ftwozero Jproject
    World
    Behemoth
    Main Class
    Conjurer Lv 21
    trade it.. thats what i did they didnt help me nor did any1 ever gaet back to me
    (0)