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  1. #1
    Player
    Fidgeter's Avatar
    Join Date
    Aug 2013
    Posts
    7
    Character
    Fidgeter Fortuna
    World
    Cactuar
    Main Class
    Conjurer Lv 9

    ffxivlauncher.exe crashes upon login

    When i type in my password and click log in it gives me an error. FFXIV: A Realm Reborn has stopped working and asks if i want to check for a solution or close the program. Checking for a solution didn't do anything. I've reinstalled the game. I've reinstalled to another hard drive. It's always the same error. It patches the launcher but AS SOON as I put the correct password and click Log in it stops responding immediately. If I put the wrong password in it tells me so and lets me retry. I can click on all of the news links. It was fine last night. I don't know what to do now. Please help!

    EDIT: I also checked drivers and they are up to date.

    Problem Event Name: BEX
    Application Name: ffxivlauncher.exe
    Application Version: 1.0.0.0
    Application Timestamp: 522527fd
    Fault Module Name: ffxivlauncher.exe
    Fault Module Version: 1.0.0.0
    Fault Module Timestamp: 522527fd
    Exception Offset: 00085a65
    Exception Code: c0000417
    Exception Data: 00000000
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 9c14
    Additional Information 2: 9c14370c74e79832ddc71ee646f7acc1
    Additional Information 3: 352d
    Additional Information 4: 352d3731fa2fd7ff71cad6b5936ac5e5
    (0)
    Last edited by Fidgeter; 09-11-2013 at 10:55 AM.

  2. #2
    Player
    Fidgeter's Avatar
    Join Date
    Aug 2013
    Posts
    7
    Character
    Fidgeter Fortuna
    World
    Cactuar
    Main Class
    Conjurer Lv 9
    Fixed it... Apparently I had an email and my access to my account was temporarily suspended. Instead of saying that it was just crashing... Here's how the email started

    Dear Valued Square Enix Customer,

    Thank you for using the Square Enix Account Management System.

    Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.
    Maybe this should now be listed under BUG REPORT
    (0)