company crest customization unavailable

[thegr8one]

Time:Always Frequency:Always World Name:Cactuor Character Name:Poland Iceteaguard NPC Name:OIC Administrator Monster Name:None Class/Level:Warrior 41 Party or Solo:Solo In Game Time:Always Area and Coordinates:New Gridania,Adders' Nest 9,11 Steps 1.create free company 9/5/2013 (almost reach rank 2 went to sleep) 2.log in next day 9/6/2013 company crest customization was unlocked (when I was logged out!) 3.was told to speak with company OIC administrator too customize a crest for my free company there was no company crest customization option there 4.try all OIC Administrators company crest customization is not available to me at mine or any OIC Administrator

[Aesthphron]

We appreciate you taking the time to report this error to us. However, there are still some details that we need to collect from you before we are able to investigate this properly. If you could please provide the following information, we will make sure that your report is looked into so we can try to resolve it.
Screenshots of your free company pane would be very helpful, especially one with your free company's rank and the like. Another screenshot of you speaking to the OIC Officer-at-Arms, and him telling you you cannot customize a crest would also be appreciated.
You are the master of your free company, correct?