Impossible to get a refund.

[Deadra]

If you haven't used the codes from both purchases and both were made on digital river, you could simply do as I did and cancel the order. If the codes have been used, they won't issue a refund. I preordered the game, then noticed the hold had dropped off my account prior to early access. I was worried the game would not be paid for so I did another order. I then sent an email to digital river, to which they responded right away informing me of how the service works and when I would be billed. They advised me to follow the simple steps on the order page to cancel the second order. I did this and it was all fixed.

Provided you ordered from Digital River, this is the page that explains Their refund policy and how to go about getting a refund

http://drhadmin.digitalriver.com/sto...ID=29853700#q3

Make sure you are using the proper channels to request a refund

https://drhadmin.digitalriver.com/DR...emeID=29853700

If however you have used the code. Well be prepared..............

Just the first few paragraphs of the User agreement spell it out :

FINAL FANTASY? XIV
User Agreement
Last Updated: 8/24/2013

NOTE: The FINAL FANTASY XIV User Agreement will come into effect on August 24, 2013


Welcome to FINAL FANTASY? XIV (the "Game" or the "Service"). In order to play the Game, you ("You" or "User") must first agree to this FINAL FANTASY XIV User Agreement ("User Agreement") between you and Square Enix, Inc. ("Square Enix"). PLEASE READ THIS USER AGREEMENT CAREFULLY. If you agree by checking the box next to the statement "I accept the User Agreement" or "I accept the terms of the above agreement(s)" you declare that you have read this User Agreement, you understand the terms of this User Agreement, and you agree to be bound by this User Agreement on behalf of yourself and, if you are under the age of 18, on your behalf by your parent or legal guardian. Once you agree, you will be contractually bound to the terms below, which shall govern all aspects of your use of the Game. No one under the age of 13 may play the Game.

If you reject this User Agreement, then you will not be authorized to play the Game. In that case, you may either return the Game to the place of purchase subject to that retailer's guidelines, or you may contact Square Enix to request a full discretionary refund (which will not include shipping and handling) if all of the following conditions are met:
(1) You are unable to obtain a refund or exchange from the place of purchase; and
(2) You request the refund within thirty (30) days of purchase; and
(3) You have not already accepted this User Agreement; and
(4) You have not already entered the Registration Code accompanying your copy of the Game; and
(5) You purchased your copy of the Licensed Software in, and are currently located in, the United States or Canada.

You can read it in full here :

http://support.na.square-enix.com/ru...1&tag=users_en