Where is the support?!

[mess]

I'll not bother myself writing how I'm fan of Square-Enix (since Squaresoft), as everybody starts, cuz I guess everybody who take so many time and effort here in forum trying to get some solutions, means that he/she isn't a common customer, he/she have to be a big fan, otherwise they simply would ask their refund and go try another game.

So, let's see. Since the end of BETA phase 3, the support of Square-Enix simply disappeared! Most of issues in tickets isn't being answered (when it is, is a week later or more), and the chat support is a TRAP! In total, I already expend more than 10 hours in front of monitor waiting for a support agent and, in most of times, I receive the great message: "There are no agents available to chat with you right now. Please try again later.", why, in hells, I have to wait more than an hour just to receive this?



(continue)