I love this game, but when it comes to cut scenes in the last 3, 8 man raids, I think this is where WoW did it right and SE needs to take a page from their book. You simply cannot have cut scenes in that situation, the community is turning bitter and divided over this issue. Try to tell your story the way WoW does in raids, by small mixture of cut scenes and just making the boss immune while he does transformations/dialogue. The key has to be, it cannot be a long event overall, and it has to flow quickly (don't give people buttons to click on in order to get to the next text box).

Sometimes the best solution is to avoid the issue altogether, I liked the cut scenes too, but there is no productivity in fighting over weather to watch or skip the cut scenes.