Spammer/Hacker logged into my account and created a character to gold sell?

[Earthgaia]

How do I disconnect them they are online now I can't delete the character they created does anyone know a way to disconnect the, my account, account from play? I have changed the password It's weird because I was online today for a while why does the game allow multiple characters online at the same time? I have a JP character online while he is online the NA servers!! The hacked character name is Kamgudar Hamyguda. If that even matters. I have changed the password but i just need to disconnect them somehow!

[KeyboardCowboy]

Create a one-time password using the security token or the app for your smart phone, after creating one, they will be disconnected after a short time and required to input the one time password

[Luda]

and hope not to get banned. lol

[Facespasm]

I do wonder how they got your account info...

/sarcasm

[Heather89]

You really need to scan your pc for malware, keylogger and viruses, changed your email passwords for the accounts that are linked to your FFXIV/SE account and change your FFXIV/SE account password and it would also be a good idea that after you have scanned your pc to change the email address on the FFXIV/SE account.

Finally contact SE support and explain what has happened and on what servers, also include character names the gil sellers are using and if at all possible provide screenshots, these screenshots will either have to be taken by you or get a friend who is witnessing this to take screenshots and then email them to you.

on a side note, stop visiting suspicious websites that sell gil for real money or those sites that say they have a guide on how to farm gil or power level to 50, sites like these are full of keyloggers/viruses and other not so good things.

[Earthgaia]

Thanks for the reply i set up the one time password I hope you are right that this will disconnect them

These hackers are extremely aggressive though it is no wonder they can get into accounts easily because of the lack of human check for the login. There is no stopping hackers if they want to brute force simple passwords. I should have realized how aggressive they are.

[Earthgaia]

It doesn't seem to have worked I am now using a one time password but they are still logged in...

I am getting message from logging on to a NA server you are still logged in please wait.

[Akira_Tenshi]

Why is everyone calling the currency gold? This is not WoW this is FF, it is called gil.

[BrainWoodstock]

Long complicated passwords are the answer, right know send a message to sqaure and tell them everything and keep trying so maybe they are getting kicked out.

[Demetirus]

Why is everyone calling the currency gold? This is not WoW this is FF, it is called gil.

Is this really the time for that petty crap? Of the issue being talked about in this thread, *this* is what you decide to comment on? Get that out of here.