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  1. 09-09-2013 02:56 PM #1
    r3dr0cket
    Player
    r3dr0cket's Avatar
    Join Date
    Sep 2013
    Posts
    11
    Character
    Storm Dragonheart
    World
    Titan
    Main Class
    Marauder Lv 32

    Haven't played for a week, can't reach support to fix issues!

    Hi guys, I spent about 5 hours on Friday trying to get through all three forms of contact available to reach Square Enix (mail, chat & phone) with no success.

    Chat made me wait in line for 2hours and told me no agents available

    Phone support the same thing waited and waited and just got disconnected

    It has been a full week since I played. Made me feel stupid for even trying to use the software token and losing my phone in the first place.

    Hopefully I can play in another week..
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  2. 09-09-2013 03:48 PM #2
    Candykiss
    Player
    Candykiss's Avatar
    Join Date
    Aug 2013
    Posts
    41
    Character
    Candy Kiss
    World
    Gilgamesh
    Main Class
    Gladiator Lv 50
    If you lost your phone and had token running you're supposed to be able to cancel it with the reset code they give you when you activate it
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  3. 09-09-2013 06:47 PM #3
    r3dr0cket
    Player
    r3dr0cket's Avatar
    Join Date
    Sep 2013
    Posts
    11
    Character
    Storm Dragonheart
    World
    Titan
    Main Class
    Marauder Lv 32
    the emergency removal code is inside my account, which I did not copy down.. cuz I pretty much lost my phone the next day.. Bad luck Brian moment..
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