Problem Event Name: BEX?

[Sephirah]

After entering my login information, my game is crashing instead of launching, and I'm not sure what is causing this. Aside from the normal login issues I've had no technical issues running the game since launch, and I was playing without issue just 5 hours ago. I'm not sure what's changed since then that could be causing this...

Problem signature:
Problem Event Name: BEX
Application Name: ffxivlauncher.exe
Application Version: 1.0.0.0
Application Timestamp: 522527fd
Fault Module Name: ffxivlauncher.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 522527fd
Exception Offset: 00085a65
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 9c14
Additional Information 2: 9c14370c74e79832ddc71ee646f7acc1
Additional Information 3: 1069
Additional Information 4: 10698d4ecba7d68d03214003ec49f415

[Koeta]

I have a buddy who has this same issue, he can login other accounts fine but his just crashes once he inputs his info.
I tried loggin him in also and it crashed me for, but I can login fine on my own character.

[Sephirah]

I have a buddy who has this same issue, he can login other accounts fine but his just crashes once he inputs his info.
I tried loggin him in also and it crashed me for, but I can login fine on my own character.

Hmm... I wonder, does your friend use the authenticator app on the phone? Not sure why it would be specific to the account.

[Koeta]

FIX: my buddy was able to get back on by changing his password, a temp fix but if it works it works.

[Sephirah]

FIX: my buddy was able to get back on by changing his password, a temp fix but if it works it works.

Wow thanks, unfortunately I'm back at work now so I won't be able to check for a few hours. I'll update if doing this fixes it for me too.

[Sephirah]

Thanks again, password reset did the trick.

[fxivexno]

Thank you both so much, I almost reinstalled the game! /bow /bow

Btw this happed for me because I was trying to use my ff7 code from one account on another, got all mixed up and both got locked.