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  1. #1
    Player
    Kelg's Avatar
    Join Date
    May 2012
    Posts
    550
    Character
    Kelg Granthal
    World
    Sargatanas
    Main Class
    Ninja Lv 100
    sqenix plz I want to roe my boat
    (1)

  2. #2
    Player
    Allyie's Avatar
    Join Date
    Nov 2013
    Posts
    26
    Character
    Allyie Gaiters
    World
    Hyperion
    Main Class
    Thaumaturge Lv 50
    I think I'm hyping myself up too much for this maintenance tomorrow >_>
    (0)

  3. #3
    Player
    Rekujen's Avatar
    Join Date
    Aug 2013
    Posts
    426
    Character
    Rekuja Azalon
    World
    Behemoth
    Main Class
    Archer Lv 50
    You over hyped me too... and I think we both know it has nothing to do with Fantasia lol
    (0)

  4. #4
    Player
    Tanama's Avatar
    Join Date
    Aug 2012
    Location
    Phorampa Wildwood, Valeria
    Posts
    626
    Character
    Jenity Dionysus
    World
    Hyperion
    Main Class
    Archer Lv 80
    This thread is reaching page 115. We, the players have spoken!
    (0)

  5. #5
    Player
    Heskett's Avatar
    Join Date
    Sep 2013
    Posts
    242
    Character
    Mili Brand
    World
    Ultros
    Main Class
    Dark Knight Lv 60
    Got a reply to my ticket saying they are sorry that I lost an item and are investigating my account to see if I did indeed lose it. That just means they didn't even bother to read the body of my ticket and just clicked on a copy & paste answer. Go SE Support!
    (0)

  6. #6
    Player
    Fifa's Avatar
    Join Date
    Jun 2012
    Location
    Limsa Lominsa
    Posts
    4
    Character
    Nineball Rumbottom
    World
    Hyperion
    Main Class
    Pugilist Lv 31
    Quote Originally Posted by Heskett View Post
    Got a reply to my ticket saying they are sorry that I lost an item and are investigating my account to see if I did indeed lose it. That just means they didn't even bother to read the body of my ticket and just clicked on a copy & paste answer. Go SE Support!
    Got the exact same E-mail been over a week and a half and nothing, sent another ticket they said they are escalating it..... UGH!!!
    (0)

  7. #7
    Player
    CHunterX's Avatar
    Join Date
    Jun 2013
    Posts
    96
    Character
    Rin Tezuka
    World
    Hyperion
    Main Class
    Pugilist Lv 50
    I have two Fantasia's but I'm scared to use one, hate my decision, change back to Lalafell, and be boned if they add more character customization options (like the upcoming freckles). TBH, we should be getting one of these a month as a subscription bonus until they are available to purchase separately.
    (3)

  8. #8
    Player
    Aurakol's Avatar
    Join Date
    Oct 2013
    Location
    Gridania
    Posts
    19
    Character
    Aurakol Laefon
    World
    Adamantoise
    Main Class
    Bard Lv 61
    I submitted a ticket, took about a week to get a reply that they are "investigating" and it's been a week since then with no replies.

    Should I submit another?
    (0)

  9. #9
    Player
    Solfleur's Avatar
    Join Date
    Mar 2011
    Location
    Gridania-Limsa, Balmung-Mateus
    Posts
    79
    Character
    F'lor Quebrada
    World
    Jenova
    Main Class
    Thaumaturge Lv 35
    Quote Originally Posted by Aurakol View Post
    I submitted a ticket, took about a week to get a reply that they are "investigating" and it's been a week since then with no replies.

    Should I submit another?
    I have learned it is best to deal with customer service by phone. Granted it can be a wait at times, but it is well worth it. I am quick to complain at times but also quick to give praise when it's deserved and SE's telephone support team really goes above and beyond in helping customers with issues. Just a suggestion, obviously not to this person whose issue was likely resolved long ago, but to anyone having an issue in the future.
    (0)
    Things are not always what they seem. When in doubt, ask.

    "Horror is the coming undone of something good."
    ~Stephen King~

  10. #10
    Player
    Aurakol's Avatar
    Join Date
    Oct 2013
    Location
    Gridania
    Posts
    19
    Character
    Aurakol Laefon
    World
    Adamantoise
    Main Class
    Bard Lv 61
    Quote Originally Posted by Solfleur View Post
    I have learned it is best to deal with customer service by phone. Granted it can be a wait at times, but it is well worth it. I am quick to complain at times but also quick to give praise when it's deserved and SE's telephone support team really goes above and beyond in helping customers with issues. Just a suggestion, obviously not to this person whose issue was likely resolved long ago, but to anyone having an issue in the future.

    Actually I'm still waiting.
    I'll give their phone support a shot and update on it.
    (0)

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