hacked account

[Powderkeg]

My personal experience dealing with SE on the phone was good, start a chat before they open up phone lines (12pm est) or call right on the dot, longer you wait longer the queue, they are very nice to you if you in turn are nice and they will fix most of your issues. I had to have token removed from account because I deleted token app and was locked out they just deleted the need for it, so yes it is very hard to get through the longer you wait to call.

Hope this helps anyone

[Joekwon]

well guess I am not the only one.

my account got hacked and got mailed saying suspend due to suspicious activity and gave me link to change my password.

so I changed it and when I logged in some of my items and gils were gone.....

[Krimzin]

well guess I am not the only one.

my account got hacked and got mailed saying suspend due to suspicious activity and gave me link to change my password.

so I changed it and when I logged in some of my items and gils were gone.....

Atleast all you lost was Gil. Im still locked out of my account and have been since Wednesday. I would gladly trade the 100k I had today for my account on Tuesday.

[Katixia]

My husband still hasn't gotten his account back and he called on Monday. The worst part? SE banned him from the forums for a week because he said that he thought the leak came from their forums. They continue their string of just awful customer servers. Why, I mean, WHY would anyone give these people money???

[FFVII]

My husband still hasn't gotten his account back and he called on Monday. The worst part? SE banned him from the forums for a week because he said that he thought the leak came from their forums. They continue their string of just awful customer servers. Why, I mean, WHY would anyone give these people money???

i got banned from the forums because i had "SE has the worst customer support imaginable" in my signature they suspended me from the game and forums for 2 weeks because its "posting seeking to damage or disparge Square Enix,the forum,Final Fantasy XI or others"

SE couldnt take the true negative criticism so i filed an FTC complaint about my ban even had the vague email they sent me and fowarded that over aswell as screengrabs of the posts,email and their twitter replies that was very anti american and prejudicial so hopefully they get fined by the federal trade commision and learn from their insensitivity and intolerance

[DemonFury]

My husband still hasn't gotten his account back and he called on Monday. The worst part? SE banned him from the forums for a week because he said that he thought the leak came from their forums. They continue their string of just awful customer servers. Why, I mean, WHY would anyone give these people money???

Here is the reason behind People getting hacked its called a "Keylogger" it comes from going to sites you should not be going to or downloading files from p2p or 3rd party companies.

Why would you choose to not use the security token on your accnt rather than go through this it costs an extra 10.00 or its free if you bought the ce edition of the game and even when its free i see people choose to not use it so unless you have a super power firewall you are more likely to get hacked. when you could have prevented it in teh first place.. and lets get something straight antivirus is not a firewall even if it says it has a firewall with the software its the bare minimum of one and your service provider provided firewall is just as crappy as teh one with antivirus this is why its so easy for these accounts to get hacked.

[Katixia]

Here is the reason behind People getting hacked its called a "Keylogger" it comes from going to sites you should not be going to or downloading files from p2p or 3rd party companies.

Why would you choose to not use the security token on your accnt rather than go through this it costs an extra 10.00 or its free if you bought the ce edition of the game and even when its free i see people choose to not use it so unless you have a super power firewall you are more likely to get hacked. when you could have prevented it in teh first place.. and lets get something straight antivirus is not a firewall even if it says it has a firewall with the software its the bare minimum of one and your service provider provided firewall is just as crappy as teh one with antivirus this is why its so easy for these accounts to get hacked.

It's 100% not a keylogger, you don't know what you are talking about.

[Crazymaze]

Same here. Game was running fine until last night, I got error 3102 and noticed 2 other bot characters on my account. Idk why were "forced" to buy a security app/key chain in order to get compensation. I haven't been on my pc in 2 days and I go to log on to my account being compromised.

[Katixia]

Same here. Game was running fine until last night, I got error 3102 and noticed 2 other bot characters on my account. Idk why were "forced" to buy a security app/key chain in order to get compensation. I haven't been on my pc in 2 days and I go to log on to my account being compromised.

That's exactly what happened to my husband. Except he hadn't been on in almost 4 days. Then he played for about 3 hours at night when we got home. Went to bed, woke up the next morning to a hacked account. I've never seen so many complaints about hacked accounts in an MMO before. It can't just be a coincidence.

[Lethallin]

I'll buy their little security token if I ever get my account back. Dunno if it'll be necessary since I changed my password to something really secure that I use nowhere else, but whatever.

After all that server trouble at launch and then this happening, I just want to play the game dudes.