System Crashing?

[ShayeraRyn]

Maybe another player can help me out here at least that is my hope. I have occasional hard crashes with the game. No bsod just a lock up that requires me to do a hard restart of my pc. Has anyone else had this issue or have a solution? During beta I didn't have this issue. My card isn't overheating nor is my cpu. I can't figure out what's going on because there is no error log that I can find. Thanks in advance for the help.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Lacey\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local;<local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130708-1532)
SYSTEM_CPU AMD Phenom(tm) II X4 975 Processor (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 11/16/10 11:24:46 Ver: 08.00.15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8190.180MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16378.543MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 316.443GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 7800 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6819)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2030.176 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2065.762 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1236
SYSTEM_GRAPHICS_DRIVER_DATE 8/15/2013 8:11:14 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech G930 Headset)
SYSTEM_SOUND_DEVICE_ID {6092CEF7-E767-4DFB-8864-FC22A0CC8C2F}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 5:43:52 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5989F3ED-85F4-4438-B6D7-959E46DCEB47}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6037
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/29/2010 1:48:44 AM
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5D9BC43B-4FA5-4EA8-A552-B5174A8CDFBA}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6037
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/29/2010 1:48:44 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ACF594E0-ADCE-11E2-8001444553540000}
SYSTEM_INPUT_NAME Audio Controls
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C23D39C0-6811-11E0-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G110
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C243F080-6811-11E0-8003444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G110
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2441790-6811-11E0-8004444553540000}
SYSTEM_INPUT_NAME G110 G-keys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C2443EA0-6811-11E0-8005444553540000}
SYSTEM_INPUT_NAME G110 G-keys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3FC4AE0-DD78-11E1-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A00352E0-DD9A-11E1-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {60E1FD40-70F0-11E0-8002444553540000}
SYSTEM_INPUT_NAME Wacom Virtual Hid Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {60E2C090-70F0-11E0-8004444553540000}
SYSTEM_INPUT_NAME Wacom Virtual Hid Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {60E817C0-70F0-11E0-8007444553540000}
SYSTEM_INPUT_NAME Wacom Virtual Hid Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0



-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\EPU\EPU.exe 00000164
C:\Program Files (x86)\ASUS\GPU Tweak\GPUTweak.exe 000003A8
C:\Program Files (x86)\ASUS\GPU Tweak\Monitor.exe 00000F24
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000C50
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe 00000B00
C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\BCU.exe 000009D4
C:\Program Files (x86)\PdaNet for Android\PdaNetPC.exe 00000D9C
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe 000007E0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00001788
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 00000F90
C:\Program Files (x86)\iTunes\iTunesHelper.exe 00000C6C
C:\Program Files\ASUS\GPU Boost Driver\GpuBoostServer.exe 00000D1C
C:\Program Files\ASUS\TurboV EVO\TurboVHELP.exe 00000D10
C:\Program Files\ASUS\TurboV EVO\TurboV_EVO.exe 000005BC
C:\Users\Lacey\AppData\Local\Google\Chrome\Application\chrome.exe 00000A44
C:\Windows\DAODx.exe 00000D34
C:\Windows\SysWOW64\C2MP\UpdateChecker.exe 00000C0C
C:\Windows\SysWOW64\DllHost.exe 0000150C

[Krozjin]

I also have this issue, along with many others, with no solution so far that anyone has been able to find unfortunately.

[ShayeraRyn]

Hm well the freezing/locking up didn't start happening til the recent update where they added the servers to help with the congestion. There's probably something in the coding of that patch that is probably causing the occasional hiccup because it doesn't always happen. Such a strange one. Also my client will just crash and put me back to desktop. Hopefully they'll find a solution soon.

[Blaez19]

Many of us have been getting it since Beta 3. It's been acknowledged by SE. I'm hopeful they'll look into it or work with AMD/Nvidia to come up with some solid solutions.