I know that this will probably be put in duplicated reports once again, but I would like to know if anything has been done to fix this issue.

Old reports:
http://forum.square-enix.com/ffxiv/t...port-desk-down
http://forum.square-enix.com/ffxiv/t...ezing-the-game

It's frustrating that every time I try to use the support desk, it or the game freezes or crashes.

It's been over a year since the report.

You ask us to report cheating and harassment but you don't put us in the condition to do so