support desk down

[ZohnoReecho]

The support desk looks down. No tab loads any info and cannot even report the gilsellers' tells I'm receiving.

Time: 9 pm
Frequency: always in the last hours
World name: Ragnarok
Character name: Zohno Reecho
Playing on PC but don't think it's related.
Steps:
1. open the support desk window
2. open any tab in the above window

[ZohnoReecho]

I noticed that this happened again after I made a cheating report. Probably after sending one, the support desk stops working.

[ZohnoReecho]

More details.

Logging out and in doesn't fix it.
A full client reboot fixes it.

The bug appears also if I just open the "report cheating" window without sending anything. After few tries (client reboots) the message template stopped loading at all.

Moreover when the bug appears the shutdown function will make the client hang on a black window after the logout. A few clicks will make the "waiting" cursor appear until an error window asks me to wait for the application to recover or to shutdown it.

Without the bug the shutdown function works correctly.

So summarizing, the steps are:
1. open "support desk" and wait for the news to load
2. click "contact us" tab
3. click "report cheating" and wait for it to become interactable
4. close the "report cheating" window
5. close the "support desk" window
6. reopen the "suport desk" window
7. notice that neither the "information" tab or "news" tab will load any info.

Anyway this happened to a friend too.

[Aesthphron]

Thank you for posting your concerns about the support desk (oddly ironic, I would say). I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!

[ZohnoReecho]

I know that this will probably be put in duplicated reports once again, but I would like to know if anything has been done to fix this issue.

Old reports:
http://forum.square-enix.com/ffxiv/t...port-desk-down
http://forum.square-enix.com/ffxiv/t...ezing-the-game

It's frustrating that every time I try to use the support desk, it or the game freezes or crashes.

It's been over a year since the report.

You ask us to report cheating and harassment but you don't put us in the condition to do so