I have a different issue. The software token has a mind of its own. Mine reset on its own and made me do the registration again. The problem is I can't since I'm locked out of the account. I also missed the Emergency Removal Password so I can't unlink my account. It's been a week since and the only response I get is to cancel my ticket if the problem has been resolved.

Judging from the last date of update in Play Store, nothing is getting done about this app.