Character selection crash

[Himari]

Hello!
The launcher works fine for me, then the game starts and I select my character - crash. "FFXIV has a problem and needs to shut down" or smthing like this.
Already tried to get ingame with disabled firewall/virusprogramm (ESET) but it doesn't work.
I feel like I'm the only one with that problem?
Please help ;_;

[Tazila]

You're not the only one! I'm having this problem right now. Haven't had any problems before and haven't changed any settings.

Launcher works fine, everything up to chara select works fine, once I press OK to log into the character selected (my only character), I get the same crash warning as you get.

Not sure what it is. Going to restart and see if that helps, but you're not alone!

[Himari]

Alright thank you for answering! Tried restarting now and still same issue..

[Himari]

SE help please -_-

[Tazila]

Restarted, ran as admin, reset internet, turned off all firewalls, turned down graphics (trying what I can think of).

Really don't want to try a reinstall but if I have too I have too. =[


Edit: Updating graphics card atm, below is prior to graphics card update, will let know if this resolves the problem~

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Ashe\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)
SYSTEM_CPU AMD A8-4500M APU with Radeon(tm) HD Graphics (4 CPUs), ~1.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 217
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 3540.316MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 6740.316MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 186.305GB SYSTEM_FREEDISC_SPACE 58.302GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 258.442GB SYSTEM_FREEDISC_SPACE 258.320GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 7640G
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon HD 7640G (0x9903)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 501.180 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1514.158 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1140
SYSTEM_GRAPHICS_DRIVER_DATE 8/7/2012 9:50:10 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CE3C8684-7FB9-4E11-9D9B-B4155A9787E1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6690
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2012 4:47:38 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {36239300-506B-11E2-8001444553540000}
SYSTEM_INPUT_NAME Razer Orochi
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3631C3D0-506B-11E2-8002444553540000}
SYSTEM_INPUT_NAME Razer Orochi
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {363434D0-506B-11E2-8003444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
Technical Support - Windows Internet Explorer
Task Manager


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

7-Zip 9.20
Adobe Flash Player 11 Plugin
AsusVibe2.0
ASUS WebStorage Sync Agent
BitTorrent
Express Zip
Guild Wars 2
ASUSDVD
Use the entry named LeapFrog Connect to uninstall (LeapFrog LeapPad Explorer Plugin)
LOLReplay
McAfee Internet Security
RecordPad Sound Recorder
Download Updater (AOL Inc.)
Creation Kit
The Elder Scrolls V: Skyrim
Switch Sound File Converter
LeapFrog Connect
WavePad Sound Editor
CCC Help Italian
Steam
ASUS Splendid Video Enhancement Technology
CCC Help Spanish
Catalyst Control Center Localization All
CCC Help Chinese Traditional
ASUS LifeFrame3
CCC Help Russian
XSplit
Qualcomm Atheros Client Installation Program
FINAL FANTASY XIV - A Realm Reborn
CCC Help Polish
Avid Pro Tools SE 8.0.3
CCC Help Norwegian
CCC Help Portuguese
AMD VISION Engine Control Center
ASUS Smart Gesture
Skype™ 6.6
CCC Help Finnish
OpenOffice 4.0.0
ASUS Tutor
CCC Help German
Microsoft Visual C++ 2005 Redistributable
CCC Help French
Microsoft Visual C++ 2005 Redistributable
CCC Help Czech
ASUS InstantOn
CCC Help English
Apple Software Update
CCC Help Danish
Realtek Ethernet Controller Driver
ASUS Instant Connect
WinFlash
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
League of Legends
Pando Media Booster
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ASUS USB Charger Plus
ATK Package
CCC Help Chinese Standard
Adobe Reader X MUI
CCC Help Japanese
LeapFrog LeapPad Explorer Plugin
Mumble 1.2.3
CCC Help Dutch
CCC Help Hungarian
CCC Help Thai
Apple Application Support
ASUSDVD
Razer Anansi
Microsoft WSE 3.0 Runtime
CCC Help Greek
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Catalyst Control Center InstallProxy
Catalyst Control Center Graphics Previews Common
LeapFrog Connect
CCC Help Swedish
ASUS Live Update
TweetDeck
CCC Help Korean
CCC Help Turkish


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\ASUS Smart Gesture\QuickGesture\x86\QuickGesture.exe 00001200
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe 00001580
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE 00001894
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000E4C
C:\Windows\SysWOW64\ACEngSvr.exe 00000F48

[Himari]

I'll bump this thread up as often as I can until I find a solution ~~

[Tazila]

Updated all drivers, still nothing.

Comp restart
Internet restart
driver update
run as admin
firewalls cleared/taken down
lowered graphics
turned off EVERYTHING I could in task manager


Still nothing!

[Himari]

Tazila, do you have a good internet connection? :c I'll redownload ffxiv now but I guess it'll take AGES. Thanks SE.

[Tazila]

Tazila, do you have a good internet connection? :c I'll redownload ffxiv now but I guess it'll take AGES. Thanks SE.

I do, more or less laziness on my part because I don't want to have to hook my computer up to reinstall the game since I'm just hanging out on the sofa, but ah well. I'll probably reinstall too.


A repair tool would be wonderful, it's actually the first thing I looked for after doing the basics, but sadly there isn't one. =[

[Himari]

Ohyes ._. I need about ~12h+ to download ffxiv now again.. So awesome..