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  1. 09-08-2013 11:24 AM #1
    Ramsey
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    Aug 2011
    Location
    Ul'dah
    Posts
    362
    Character
    Ramsey Asterdahl
    World
    Sargatanas
    Main Class
    Armorer Lv 60

    Accessing Chat Support / Phone Support

    Anyone know how to access phone or chat support? I've seen screenshots of chat support, but whenever I go through the support funnel I never get the option.

    Getting really tired of receiving automated responses after waiting days on an email.
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  2. 09-08-2013 06:28 PM #2
    Xero916
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    Jul 2013
    Posts
    3
    Character
    Alternis Dim
    World
    Tonberry
    Main Class
    Arcanist Lv 50
    SE isn't know for the best customer support. I've only been able to get in contact with them via week long emails to get absolutely zero help. Good luck
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  3. 09-09-2013 02:04 AM #3
    Ramsey
    Player
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    Join Date
    Aug 2011
    Location
    Ul'dah
    Posts
    362
    Character
    Ramsey Asterdahl
    World
    Sargatanas
    Main Class
    Armorer Lv 60
    Still, a method of contacting them via chat does exist, hence the recent post about their bad customer service that got escalated to getting a dev response. Anyone know how to access that chat support?
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  4. 09-09-2013 02:14 AM
    Loving

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    Broken Image
  5. 09-09-2013 07:23 AM #4
    Ramsey
    Player
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    Join Date
    Aug 2011
    Location
    Ul'dah
    Posts
    362
    Character
    Ramsey Asterdahl
    World
    Sargatanas
    Main Class
    Armorer Lv 60
    When I receive an email indicating my ticket has been created if I follow the email's "cancellation link" I see a "chat support information" option and a SQEX login link, but both links go dead.
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  6. 09-09-2013 07:29 AM #5
    Ramsey
    Player
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    Join Date
    Aug 2011
    Location
    Ul'dah
    Posts
    362
    Character
    Ramsey Asterdahl
    World
    Sargatanas
    Main Class
    Armorer Lv 60
    The Final Fantasy XI support page has chat.

    This seems to be the equivalent FFXIV page, completely missing the chat feature...
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  7. 09-09-2013 07:33 AM #6
    Mario-san
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    Mar 2011
    Location
    Uldah
    Posts
    51
    Character
    Chewie Bacca
    World
    Brynhildr
    Main Class
    Marauder Lv 50
    Same situation! I have a problem with my CE bonuses and all I got was a "Unfortunately the SQUARE ENIX Support Center cannot assist with this issue via email. In order to further assist you, we will need you to contact us via phone or chat, and the SQUARE ENIX Support Center will be happy to assist you."

    But I cannot find the chat option, is disabled?
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  8. 09-09-2013 07:35 AM #7
    Amocoru
    Player
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    Sep 2013
    Location
    Gridania
    Posts
    61
    Character
    Vylandra Postop
    World
    Ultros
    Main Class
    Arcanist Lv 50
    You are required to submit a ticket before you're directed to chat support. If you live in NA the phone number to contact Square Enix customer support is: 1-858-790-7529. Be prepared for a two+ hour wait regardless the option you choose.
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