Someone Please Help Me...

[Robinthehood]

I posted a thread earlier about how I'm hacked and can't get into the game even if i do change my password. Once I change my password I'm still unable to log in cause it says that the password that i JUST changed is incorrect.

Can anyone tell me what to do cause I'm honestly at a lost here and need help asap.

Thanks for your time..

[ShuyinTakahara]

First of all I would check for virus and keyloggers. Send a ticket to SE, Change all passwords with a virtual keyboard just Incase you got a keylogger. Buy an Authenticator AKA security token to double up on security or download It for Android.

[Robinthehood]

i'm too broke to get an authenticator, i just dropped $300 bucks just to play the game on ps3 since my pc cant handle it and i'm running a virus scan now.
how do i send a ticket to SE?

[Stigmar]

Call SE ASAP to get this resolved.

Also go get yourself some decent protection to stop getting your account information stolen such as Avast Spybot Search and Destroy and malwarebytes they all free and pretty reliable.

And finally Use the SE token!

[ShuyinTakahara]

US user
https://support.na.square-enix.com/c...ect=ID+Unknown

JP User
http://support.jp.square-enix.com/about.php?la=1&id=20

EU user
http://support.eu.square-enix.com/


Hope this helps

[griffinbeard]

question, are you playing from outside the US? Because me and a friend have this exact same issue, and we live in Taiwan. He plays on pc so he tried using a proxy and was then able to login just fine. It seems that, perhaps in light of the recent security issues, they are blocking ip addresses from Taiwan from logging in. The same might be true in other places outside the US.

[welch2008]

i'm too broke to get an authenticator, i just dropped $300 bucks just to play the game on ps3 since my pc cant handle it and i'm running a virus scan now.
how do i send a ticket to SE?

did you link a Ps3 to your SE account ? oh wait you cant log into your account though right? lvl 30?