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  1. #11
    Player

    Join Date
    Aug 2013
    Posts
    64
    Personally I would re-install windows because the things you are saying sound like you really do have a key logger or someone has access to your pc. I've never had a key logger or any time of software where someone could access my pc (that I know of) or even know how rare or un-rare a thing like this is. but it's an option. Anyone elses thoughts?
    (0)

  2. #12
    Player
    Zack85's Avatar
    Join Date
    Sep 2013
    Posts
    23
    Character
    Zack Krow
    World
    Leviathan
    Main Class
    Gladiator Lv 18
    As I understand it there are a few ways 'hackers' take accounts.

    1. Compromised data bases from older games. They take the registered passwords and email addresses and try to access them through verifications like 'forgot player name'. Some people use the same, or similiar, password for just about everything. Once they have this they have access to your email which in turn gives them access to your characters.

    2. Key logger. There are plenty of ways one of these nasty programs can get lodged into your computer. However most anti virus software will indeed pick it up if it's up to date. AVG, a free anti virus program, will pick up 95% of threats like these when up to date.

    3. You visitd a website that sells Gil, and/or have submitted account information. Sometimes it can be a simple questionaire that asks you for your email information and player name. From there some pass cracks can be used but if you have a password that's decent these usually don't work. Never go to these sites, never submit information about your email or accounts unless you've verified the source. This, I hate to say, is the primary cause of account hacking. Players wanting an easy way out make a deal with the devil and get burned. Also to note that this goes back to my first reason, as once they have any information on you they will have it always until you change it. These are the same people from older/different games. So if you've made that mistake in the past, even visited a website for it, change your passwords.

    There are other ways of course, but these are the 3 most commonly associated with account 'hacking'. I find more often than not people fall into one of these categories rather they want to admit it or not. So as the other informed people here have suggested, change your account information and passwords to strong passwords and never give out that information. Also investigate the log out error that some people had since this could also be that. Good luck.
    (0)

  3. #13
    Player
    Mugen_Vtec's Avatar
    Join Date
    Aug 2013
    Posts
    20
    Character
    Sprinkle Puffs
    World
    Siren
    Main Class
    Pugilist Lv 12
    I would just reformat your computer to be on the safe side. You don't know what else is lurking inside your HDD. Just get a clean start.
    (0)

  4. #14
    Player

    Join Date
    Aug 2013
    Posts
    284
    Quote Originally Posted by Zack85 View Post
    As I understand it there are a few ways 'hackers' take accounts.

    1. Compromised data bases from older games. They take the registered passwords and email addresses and try to access them through verifications like 'forgot player name'. Some people use the same, or similiar, password for just about everything. Once they have this they have access to your email which in turn gives them access to your characters.

    2. Key logger. There are plenty of ways one of these nasty programs can get lodged into your computer. However most anti virus software will indeed pick it up if it's up to date. AVG, a free anti virus program, will pick up 95% of threats like these when up to date.

    3. You visitd a website that sells Gil, and/or have submitted account information. Sometimes it can be a simple questionaire that asks you for your email information and player name. From there some pass cracks can be used but if you have a password that's decent these usually don't work. Never go to these sites, never submit information about your email or accounts unless you've verified the source. This, I hate to say, is the primary cause of account hacking. Players wanting an easy way out make a deal with the devil and get burned. Also to note that this goes back to my first reason, as once they have any information on you they will have it always until you change it. These are the same people from older/different games. So if you've made that mistake in the past, even visited a website for it, change your passwords.

    There are other ways of course, but these are the 3 most commonly associated with account 'hacking'. I find more often than not people fall into one of these categories rather they want to admit it or not. So as the other informed people here have suggested, change your account information and passwords to strong passwords and never give out that information. Also investigate the log out error that some people had since this could also be that. Good luck.
    Indeed.

    It's very funny when people say "they hacked my account" and they imagine a skinny neckbeard guy with long hair sitting in a dark room alone full of computers everywhere, typing random keystrokes in his keyboard in a fast motion and magically getting people's accounts credentials.

    That's not how it works folks, that only works in hollywood. In the real world, a phrase like "I have gotten my account hacked" would be MUCH more realistic than "someone has hacked my account", since hacking relies in social engineering: phishing sites, keyloggers, account info sharing...
    (0)

  5. #15
    Player
    Ormathon's Avatar
    Join Date
    Aug 2013
    Posts
    31
    Character
    Ormathon Coldshadow
    World
    Adamantoise
    Main Class
    Lancer Lv 50
    Even if you change all the information from the same computer, its still compromised. Reformat and start over from scratch, but before that change all the info from someone else's computer. And as Zack85 said, clicking on wierd stuff in ur email, going to gil seller sites = Easiest way to get ur account hacked. Some of the gil seller sites got injections that auto installs key loggers to ur system without you even getting a notice of it.
    (0)

  6. #16
    Player
    Minzy's Avatar
    Join Date
    Aug 2013
    Posts
    13
    Character
    Minzy Amane
    World
    Moogle
    Main Class
    Pugilist Lv 50
    Im taking into account all of your advices but i really need to know how to contact STF team or anything like that x.x
    (0)

  7. #17
    Player
    Minzy's Avatar
    Join Date
    Aug 2013
    Posts
    13
    Character
    Minzy Amane
    World
    Moogle
    Main Class
    Pugilist Lv 50
    up..............................................
    (0)

  8. #18
    Player
    ShuyinTakahara's Avatar
    Join Date
    Sep 2013
    Location
    Limsa Lominsa
    Posts
    87
    Character
    Lil Pip
    World
    Ragnarok
    Main Class
    Pugilist Lv 1
    Quote Originally Posted by Minzy View Post
    Im taking into account all of your advices but i really need to know how to contact STF team or anything like that x.x
    US user
    https://support.na.square-enix.com/c...ect=ID+Unknown

    JP User
    http://support.jp.square-enix.com/about.php?la=1&id=20

    EU user
    http://support.eu.square-enix.com/
    (0)

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