Free 30 days gone.

[gelectrode]

So i am a 1.0 account owner and i didnt need to buy the game. I bought the game anyways so i could have the EA and thats fine but i was also suppose to get another 30 days free, in this case maybe 15 days since u get 15 days fopr being a 1.0 player.

Either way i didnt get any place to enter my game code since it was already done and i cant seem to get any response from SE.

my ticket =
Thank you for contacting the Square Enix Support Center.

We apologize for the delay in responding to your contact regarding FINAL FANTASY XIV: A Realm Reborn and Square Enix account.

Many of the contacts we have received involve issues that have been resolved by the recent hot fixes, issues resolved by the countermeasures we have set up to combat server congestion, or issues that have been otherwise resolved by customers themselves. Given this situation, we sincerely regret to inform you that we will be pre-emptively closing your support ticket at this time.

We will be continuing to expand our Support Center team’s capabilities to provide better and faster support, but until then we ask for your continued patience and understanding. Closing your ticket was not a decision we came to lightly, and we wish to extend our sincerest apologies for not providing you with a timely response and for not being able to assist you directly.

If your issue is still unresolved, we ask that you please resubmit your contact to us on the Square Enix Support Center or the in-game Support Desk.
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this was an account issue that just ignored saying it might have been hotfixed?

[gelectrode]

My question here is has anyone else with this issue been able to get this fixed and if so how?

[worldofneil]

1.0 players only get 15 days free (we already had our 30 days when we bought 1.0)

Unfortunately you can't add the code from the new game to your existing account, because your account already has the game on it. That code is only valid for a new service account (new subscription/new characters). I'm afraid you basically bought the game just for the 3 days of early access.

Sorry that's not what you were hoping to hear, but at least you won't have to wait for them to tell you the same thing. You can confirm this via multiple threads in this forum too.

[Lexia]

If you 1.0 player you only get the 30 days if you buy the PS3 version, if you bought the PC version you are out of luck cause the registration code can not be applied to a existing account.

[gelectrode]

this is a total reboot of the game, not like iam just buying a new copy of the ARR game, and i supported them again by buying it, you'd think they tack on that extra 15 days that's all i want. buying 1.0 was a total waste of time and money and those 30 days were useless. Saying to bad, you had your 30 days free at 1.0 AKA that unplayable trash is a bit of a slap in the face since i paid for the game again. Also it does not say anywhere before buying it that 1.0 cant get the 30 free days or extra 15 i even. I donno i find it a bit sad if you guys are right and the only reason i post this is because SE doesn't respond to there support tickets, waits a week and closes them for you with no response about the problem. not even a no sorry you're screwed.

[TitusAldin]

this is a total reboot of the game, not like iam just buying a new copy of the ARR game, and i supported them again by buying it, you'd think they tack on that extra 15 days that's all i want. buying 1.0 was a total waste of time and money and those 30 days were useless. Saying to bad, you had your 30 days free at 1.0 AKA that unplayable trash is a bit of a slap in the face since i paid for the game again. Also it does not say anywhere before buying it that 1.0 cant get the 30 free days or extra 15 i even. I donno i find it a bit sad if you guys are right and the only reason i post this is because SE doesn't respond to there support tickets, waits a week and closes them for you with no response about the problem. not even a no sorry you're screwed.

this, im in the same boat.. i paid for the game again, i already owned it so obviously i bought it for the benefits 3 days EA (lol) a hat and the 30 days game time.
basically were being screwed becuz we owned 1.0 doesnt matter that we bought it again. thats 30 dollars i gave them and i have zero to show for it except a hat.