Premature Support Closure (Non-assistance from Support)

[autumnrain26]

I put in a support request about a week ago about the security system not accepting the security question that I had setup on my account while I was trying to secure my account with a security token. This morning I received the following message:

Thank you for contacting the Square Enix Support Center.

We apologize for the delay in responding to your contact regarding FINAL FANTASY XIV: A Realm Reborn and Square Enix account.

Many of the contacts we have received involve issues that have been resolved by the recent hot fixes, issues resolved by the countermeasures we have set up to combat server congestion, or issues that have been otherwise resolved by customers themselves. Given this situation, we sincerely regret to inform you that we will be pre-emptively closing your support ticket at this time.

We will be continuing to expand our Support Center team’s capabilities to provide better and faster support, but until then we ask for your continued patience and understanding. Closing your ticket was not a decision we came to lightly, and we wish to extend our sincerest apologies for not providing you with a timely response and for not being able to assist you directly.

If your issue is still unresolved, we ask that you please resubmit your contact to us on the Square Enix Support Center or the in-game Support Desk.

Support never even addressed the issue of the security questions because the admins got close-happy on support tickets without addressing any of them.. If admins are not going to address tickets then they should put up a disclaimer that "Tickets probably won't get answered and then will get auto-closed."

[ntall1]

SE seems to be nothing but apologies these days. Apologizing for mistakes is a good thing. However... when all one does is apologize its time to change how we do what we do.

"Fool me once, shame on you"
"Fool me twice, shame on me"
Apologies fit with this saying too... I will accept your first apology. But by the 10th I am fed up and I guess its my fault for trusting in the first place. Right?

[Anora]

I hear ya, I've been waiting since Aug 24th to have my issue resolved and they have closed tickets twice on me so far. I submitted my final ticket yesterday morning. If they do not resolve my account issue or if they close my ticket for a 3 time I'm deleting the game and I don't think I'll ever purchase a SE game again. The franchise is amazing, but I refuse to invest in a company that treats their customers like dirt.

Any normal company would increase their hours, put in overtime....etc when there is such widespread issues. They have the money to do so, I mean they admitted that more people than they imagined have purchased the game. Put some of that money into your damn support system and quit lining your pockets with it!

[GotShadow]

I got the same response last ticket. Waited 3 days. Went to reply to add more info and it said "Ticket Closed".