Keeper's Hymn Item not Working Correctly

[srrsmr8586]

Please see the text below that I was asked to forward to the 'In-Game Bugs' forum. The information given below was the content of the original ticket (2730105).

"
Firstly, please explain what is meant by 'Zone'. Am I required to input what zone I, myself, am currently in (NA)? Does this refer to my character's current position in-game? This field is extremely ambiguous. Secondly, 'The Keeper's Hymn' item is not working correctly or is mislabeled. The text currently states:

"When sung, invokes the hand of Althyk, turning back time and resetting any previous physical bonus."

Please note the use of the word, "any", in the sentence above. This implies, however vaguely, that the item will reset any bonus points currently alloted on your character. I used this item while playing as a Thaumaturge. I wanted the stat bonus points reset for my Arcanist. I was sure, given the text pasted above, that the bonus point reset would apply to all classes. Unfortunately, since the item was poorly described, I received a reset for a class that did not need any points reset. Please adjust, in whatever way you see fit, the points on my Thaumaturge and reset the bonus points for my Arcanist. Thank you for your cooperation. In the future, please correct the item description for 'The Keeper's Hymn'.
"

Please let me know if any additional information is needed from my end and thank you for the assistance.

[Aesthphron]

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