Here my situation right now as I type:

A. Just called Customer Support.
B. Took about 10min of busy signal until I finally connected
C. Automated list on who I want to contact. I pushed "1"
D. Phone is currently ringing. (3 min later)
.... will update my time frame on how long this will last or what happens when someone picks up.

PS: This is my first time calling today. It is currently 5:40pm central (3:40pm Pacific)